![]() ![]() The really difficult thing is to know what precisely Optus needs to do to resolve its ongoing issues. ![]() It’s not just a perception that Optus’ network is still suffering problems in metropolitan areas - it’s reality. I have a number of friends and family using Optus network, through its own brand or that of its subsidiary Virgin, and the Daily Telegraph’s story is a common one. In a basic litmus test of its mobile network, that mobile network will often fail. In addition, it seems as if the Daily Telegraph’s testing wasn’t precisely scientific … the newspaper could have used multiple iPhone 4 handsets instead of a single legacy iPhone 3G to do its testing.īut nonetheless, this is more or less the problem Optus is facing right now. Now, Optus has done much to improve its mobile coverage since its much-publicised problems several years ago when the iPhone first launched in Australia - the telco is basically constantly throwing cash at its network. In each the signal failed, the phone did not receive calls or was so distorted as to be useless. The Daily Telegraph tested an Optus iPhone 3G in varied buildings and conditions in suburbs on all sides of the CBD, including Surry Hills, Darlinghurst, Erskineville and Balmain, in an apartment building, a house, a backyard and an office block. This is probably the strongest paragraph in an article full of complaints: “We’re deeply sorry that this has happened and we recognise the significant concern it has caused many people,” she said.Blog The Daily Telegraph has launched what appears to be an all-out attack on SingTel subsidiary Optus, claiming the telco’s mobile coverage is the pits. The following month the company announced it had commissioned Deloitte to conduct an independent review of the attack and it’s security systems.Ĭhief executive Kelly Bayer Rosmarin said the company was “determined to find out what went wrong”. Personal information of approximately 9.8 million customers were affected, Optus announced after the incident, including about 10,000 customers whose data was exposed online. “As indicated previously, Optus will vigorously defend any such proceedings.” ![]() “Slater and Gordon has advised Optus that it has filed a class action with the Federal Court in relation to the criminal cyber-attack undertaken against Optus,” the spokesperson said. “Any suggestion that affected customers have not suffered as a result of this data breach is like rubbing salt into the wounds of those who have lived it and are continuing to deal with the fallout,” he said.Īn Optus spokesperson said they were aware of the class action and would challenge the lawsuit. Mr Hardwick said Optus’ approach to the hack appeared “piecemeal”, alleging some affected had been refused assistance because they were no longer customers. Kate*, a domestic violence survivor, said the possible exposure of her personal information in the Optus cyber attack had been more than an inconvenience. The lawsuit seeks compensation for the time and money spent replacing documents and protecting privacy, alongside damages for distress, frustration and disappointment. ![]() In a statement of claim, the lawsuit alleges Optus failed to protect customers personal information from unauthorised access, failed to destroy former customers’ information, and failed to ensure it could only be accessed for legitimate reasons. “Concerningly, the data breach has also potentially jeopardised the safety of a large number of particularly vulnerable groups of Optus customers, such as victims of domestic violence, stalking and other crimes, as well as those working in frontline occupations including the defence force and policing.” “The type of information made accessible put affected customers at a higher risk of being scammed and having their identities stolen, and Optus should have had adequate measures in place to prevent that,” class actions practice group leader Ben Hardwick said. The class-action was filed in the Federal Court by law firm Slater and Gordon on Friday, who claim the breach created “very real risks” to Optus‘ current and past customers. More than 100,000 Optus customers have launched legal action against the telco in the wake of a cyberattack, alleging the company failed to protect their personal information. ![]()
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